Call centres and home working (or teleworking) solutions provide the Essay

Call centres and home working (or teleworking) solutions provide the answer to many process design problems of the 21st century...more in the order instructions - Essay Example hat come with extended use of call centers and home working services is the issue of delegating duties to operators who are non-experts, says Production and Operations Management Society (1998). How can a company achieve the maximum level of growth if it is relying on services offered by non-professionals, who are not even affiliated to the company? These operators normally work from a script; therefore, according to the Production and Operations Management Society, they do not have the interest of the company they are working for at heart. Over use of such operators can eventually bring a company down, and this becomes worse than an ethical issue. Another ethical issue that comes to light when companies rely on call centers is incompetence according to Starr (1999). Companies are supposed to be fully aware of the needs of their customers. This knowledge helps the companies to know what to do in order to meet customer demands. When the company works as a whole, there is bound to be more success than failure. However, with the advent of call centers and home working solutions, many companies have resorted to relegating some of their work to third parties, with no regard of how this will affect customer satisfaction in the services provided by the company. All the operations carried out in the company need to be taken with the same level of seriousness, even when they seem too trivial to have any major effect on the company. Even when the call center agents are aware of the firm’s customers’ needs, there is a very high likelihood of the agents not performing as is required of them. Good performance of the employees is one of the things that contribute to high levels of production for a company. Because the agent is far removed from the company, he will not bother to ensure that his services are up to the standards required. This poses a big problem to operations management in a company since the quality of services will have been compromised. The company may

Exploratory Paper Essay Example | Topics and Well Written Essays - 1000 words

Exploratory Paper - Essay Example For one, various enhancements in the Internet such as flash playing and audio embedding has provided new and effective ways for people to communicate. In addition to this, the wideness of its reach has convinced companies to use the Internet as a major communication medium in tapping their primary target markets. Also, the immensity of information that could be accessed in the Internet has influenced the creation of passion groups or digital tribes. These are primarily comprised of people who interact with those who share the same interests with them. Lastly, the Internet has also been used by non-profit organizations in advocating their programs that aim at furthering social causes. For example, anti-human trafficking initiatives are commonly broadcasted in the groups’ Youtube, Facebook, or Twitter accounts. Through these examples, it can be claimed that the role of the Internet in connecting people has helped it foster the so-called ‘global digital community’. F or one, micro-blogging sites like Twitter keeps people updated with the current societal events—whether local or international. Youtube encourages people to be more ‘content creators’ rather than mere ‘passive users’ by allowing them to upload original videos. ... As such, miscommunications and disputes may transpire in the Internet, especially when taken into consideration the capacity of the Internet in disseminating information in a highly fast manner. It is through these aforementioned reasons that an in-depth analysis of the social implications of the Internet is vital. In this light, this paper shall expose the positive and negative effects of the Internet in peoples and cultures, and why key institutions of human society must work hand-in-hand in optimizing the benefits obtained from the Internet. Positive Implications of the Internet At this point, a critical examination of the social benefits of the Internet must be done in relation to technology and culture. Firstly, the Internet allows for an easier and more dynamic access and transfer to information (Brey 3). With the increase in the Internet’s storage capacity, massive information could now be stored and accessed in almost all websites, as supported by search engine giants like Yahoo! and Google. Interestingly, hard copies of numerous pieces of literature are now present in the Internet, too. In addition to this, the convergence of various media in the Internet paves the way for an easier exchange of information (Brey 3). For example, Tweeting is now linked to the user’s Facebook account, while websites now have share buttons that aid in the faster distribution of information. Traditional television, furthermore, has incorporated QR codes in its programs to lead its audiences to specific websites. Apart from these examples that reinforce how the Internet allows for an easier and more dynamic access and transfer of data, it can be claimed that the Internet